Shipping & Returns
Shipping
Every Crafted Light piece is hand-poured in small batches, so each order is made and packed with care before it leaves our studio.
Processing time
Candles, wax melts and accessories ship within 3–5 business days.
Hand-carved wood bowl candles and custom orders ship within 7–10 business days, since each bowl is poured and finished by hand.
You'll receive an email with tracking as soon as your order ships.
Shipping options and rates:
Option Delivery time after shipping Cost
Standard (USPS Ground Advantage) 2 - 5 business days $11.95, Free on orders over $80
Priority (USPS Priority Mail) 1 - 3 business days $16.95
Local pickup Ready in 2 - 3 business days Free
Delivery times are estimates from the carrier and aren't guaranteed. Business days are Monday to Friday, excluding holidays.
Where we ship
We ship within the United States. Reed diffusers, room mists and fragrance oils ship by ground only. We don't currently ship internationally.
Local pickup
Local to Monmouth County? Choose Local Pickup at checkout. We'll email you when your order is ready, along with pickup details for location or our studio in Locust, NJ. Please collect it within 7 days. You can also find our candles at our retail partners, listed on our homepage.
Please check your address
We ship to the address entered at checkout. If a package is returned to us because of an incorrect or incomplete address, we're happy to reship it once the new shipping cost is covered.
Holiday shipping
To receive your gifts by December 25, please order by:
Shipping option Order by
Standard Thursday, December 10
Priority Friday, December 11
Local pickup Monday, December 21
Holiday Gift Card Anytime, delivered by email
Orders placed after these dates will still ship as quickly as we can, but we can't promise delivery before the holiday. During November and December, processing may take a few extra days.
Damaged, lost or late orders
Arrived broken? We pack every glass vessel and wood bowl carefully, but accidents happen in transit. Email us at susana@craftedlightcreations.com within 7 days of delivery with your order number and a photo of the item and the box. We'll send a replacement or refund at no cost to you, and you won't need to send the broken item back.
Melted or warm candle? Candle wax can soften in summer heat while in transit. This doesn't affect how it burns. If the wick has shifted, gently re-center it while the wax is still soft. If it arrives badly damaged, contact us and we'll make it right.
Lost package? If your tracking hasn't updated in 7 days, or it shows delivered but you can't find it, check with neighbors and your local post office first, then email us. We'll work with the carrier and help however we can. We can't replace packages marked as delivered to the correct address, but we'll always try to help you find it.
Running late? Once a package leaves our studio, its delivery time depends on the carrier. If it's later than expected, email us and we'll check the tracking for you.
Returns & exchanges
We want you to love your Crafted Light pieces. If something isn't right, we're here to help.
What can be returned
Unused, unlit items in their original condition and packaging can be returned or exchanged within 30 days of delivery.
What can't be returned
Candles that have been lit, and wax melts, diffusers, room mists or oils that have been opened or used
Custom and personalized orders
Gift cards
Items marked Final Sale
About scent and natural wood
Fragrance is personal, and the same scent can smell different from one home to another. Please read each scent's notes before ordering. Each wood bowl is hand-carved from natural acacia, so grain, color and size vary slightly from the photos. These differences make every piece one of a kind and aren't considered defects.
How to start a return
Email susana@craftedlightcreations.com with your order number and the item you'd like to return or exchange.
We'll reply within 1–2 business days with the return address.
Pack the item securely and ship it back. Return shipping is paid by the customer unless the item arrived damaged or we made a mistake. We recommend a tracked service.
Once we receive and inspect the item, we'll issue your refund to the original payment method within 5 business days. Your bank may take a few more days to post it. Original shipping charges aren't refunded.
Exchanges
Want a different scent or size instead? Let us know in your email and we'll ship the new item once the original arrives back with us.
Holiday gifts
Items bought between November 15th and December 24th can be returned or exchanged until January 31, 2027, so gifts can be exchanged after the holidays.